When trying to change the payment method website askes me to enter the email connected to the account. After that im supposed to get an email with further instructions but it never came (I tried 5 times).
1. open account settings 2. "manage your subscription" 3. "update payment details" 4. enter the right email and click "continue" 5. the email does'nt come
You should make an email to [email protected] for payment related stuff so the team can help you out more effectively!
This is indeed not a bug report but the chances are that the email you provided is not the email that you have used when making the purchase. IF you are still having an issue you can contact us at [email protected]