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Grandmaster features not working despite account upgrade

closed
· Family trees ·
By calpollion on 06/18/2024
· Assigned to katerinach
· Waiting for Response Under Investigation

Despite upgrading my account to Grandmaster Tier to get access to its features, the site is still telling me that I need to upgrade my account to do things like create content trees when I select the option on my sidebar.

Steps to Reproduce

  • Select "Content Trees" in the sidebar.
  • Click "+ Content Tree" at the bottom of the pop-up.
  • At this point, a pop-up will appear telling you to upgrade your account to Grandmaster Tier, despite the account already being at this level.
  • Operating System

    Windows

    Browser

    Google Chrome

    History

    Dimitris @ 19 Jun, 2024 02:51:31 Developer

    Hey calpollion   Thank you for submitting this issue - we will be investigating this ASAP.   TO get some potentials out of the way:

  • Does the world you are trying to edit content trees (or any other advanced features) belong to you? (as in you are not a co-author you are the owner)
  • Just in case, have you tried logging out and in again?
  • Dimitris @ 19 Jun, 2024 02:51:35 Developer
    Dimitris Added tag Waiting for Response
    Dimitris @ 19 Jun, 2024 02:51:42 Developer
    Dimitris Added tag Under Investigation
    Dimitris @ 19 Jun, 2024 02:51:49 Developer
    Assigned katerinach
    calpollion @ 19 Jun, 2024 02:28:49

    Hi Dimitris!   Thanks for getting back to me so quickly. I've actually managed to determine the cause of the issue. I was attempting to use these features on a world co-owned with a non-grandmaster user. I've since started a new world in which I'm the sole owner, and this seems to have fixed the issue. Thank you very much for looking into this, but I think this is sorted now!

    Dimitris @ 19 Jun, 2024 02:57:10 Developer

    Hey calpollion - no worries at all! I am glad it is resolved!

    Dimitris @ 19 Jun, 2024 02:57:15 Developer
    set this bug to closed