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Blank Sidebar, No Green Hammer and Absent Library, No Guild Rights when I am paying for account

closed
· Other ·
By StoryCloud on 06/25/2024
· Assigned to Dimitris

As stated I'm experiencing several bugs and didn't want to make several tickets, I hope that's alright. The sidebar is there but it has nothing in it except the WorldAnvil Logo. The Green icons that are supposed to be in the lower right-hand side of the screen are missing. I can't find the library by any means that is described in any of the learn or tutorial guides, or menus. And lastly, I pay for Grandmaster status every year (except this one because I'm blocked from everything even though I paid my dues last year) but the system, despite calling me Grandmaster, denies me access to my stuff.

Steps to Reproduce

Log into the website as me.

Operating System

Windows

Browser

Microsoft Edge

History

Dimitris @ 25 Jun, 2024 10:36:39 Assignee

Hello there StoryCloud   The issues you are describing seem like they are caused by an Ad-/content blocker like Norton or similar Antivirus / Advert blocker. Make sure that the following are completely disabled.   I am not sure what you mean by "Library" so I cannot answer that, please elaborate so I can help you out.     You indeed have a cancelled but active Grandmaster subscription and there are no limitations set to your account.

  • Have you tried using another device that does not run any extensions or plugins?
  •  

    Dimitris @ 25 Jun, 2024 10:36:43 Assignee
    Assigned Dimitris
    StoryCloud @ 25 Jun, 2024 07:48:10

    Thank you for saving me from canceling. I'll resub now. Everything came online when I figured out a way to unblock ads for WorldAnvil. Why it decided to block without permission, I'll never know.

    Dimitris @ 26 Jun, 2024 04:06:42 Assignee

    Hey StoryCloud, This was not an update on World Anvil but of Norton's that wrongfully marks World Anvil's sidebar as "advert" - We tried to contact them but haven't got a response back - if you can let them know that would be amazing :)

    Dimitris @ 26 Jun, 2024 04:06:47 Assignee
    set this bug to closed