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World exporter tool giving Job failed / 502 errors

closed
· Other ·
By tjtrewin on 03/03/2024
· Assigned to SoulLink

I'm trying to do my monthly export/backup of my worlds (last month worked fine), and using the world exporter tool it's giving me different 502 errors each time I try.   I enter my API key, email, and list my included worlds as usual, and after I click the start button it has a green notification to say that it's started and will take a while as normal. Then after checking back it gives a red 502 error. I tried again and got a different 502 error, these are the messages that were displayed:   Job failed: pywaclient.exceptions.UnexpectedStatusException: (502, 'Bad Gateway', 'article/8a1a9b7b-168e-4331-bb63-c2baa918c53d')   Job failed: pywaclient.exceptions.UnexpectedStatusException: (502, 'Bad Gateway', 'category/b83160c4-d319-4690-a70d-3fd967df2b26')

Steps to Reproduce

  • go to API keys and copy the key used for exports/backups (or make one and copy it to clipboard)
  • go to world config, open advanced tools & options, click export world to go to the tool
  • on the tool, type in email address, paste API key, write world names separated by comma, check all boxes, click start
  • read the green notification
  • wait a while (10mins ish)
  • check later to see if the error is reproduced
  • Operating System

    Windows

    Browser

    Firefox

    Related Entity

    https://toolbox.soullink.docker.worldanvil.com/backup/form

    History

    AmélieIS @ 03 Mar, 2024 01:29:14

    I had the same problem in the last few days. I had to keep trying and it's only after 5-6 times that it ended up working.

    tjtrewin @ 03 Mar, 2024 01:47:30

    I kept trying too and it worked on the 5th try

    katerinach @ 05 Mar, 2024 09:35:38 Developer
    Assigned Soullink
    SoulLink @ 05 Mar, 2024 07:09:52 Assignee

    Should be working again thanks to Gorky!

    SoulLink @ 05 Mar, 2024 07:10:01 Assignee
    set this bug to closed