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All menus gone

closed
· World management ·
By sneakynos on 01/24/2024
· Assigned to katerinach

Since the new update all of my menus on the left of the screen and the quick buttons at the right are gone. I also clicked the notebook tab and it tells me I must have a master subscription. I have a grandmaster subscription, Can you help?

Steps to Reproduce

I log in to world anvil. I select my world from drop down and click the world dashboard button. I was expecting to see a reduced menu on the left hand side of the screen per the new video, there is nothing there. The quick upload buttons also missing

Operating System

Windows

Browser

Google Chrome

History

Dimitris @ 24 Jan, 2024 05:58:47 Developer

Hello there - we cannot reproduce this - have you tried this after emptying your cache or using anotehr browser or on your phone? Please let us know so we can investigate - thank you!

Dimitris @ 24 Jan, 2024 05:58:52 Developer
Assigned Dimitris
nnnia @ 24 Jan, 2024 09:20:00

Same issue--no menus.   Using the following: Google Chrome MacBook Air M2, 2022 Running macOS Sonoma 14.1   Also, does not work on Safari. However, it does work on my iphone.

Dimitris @ 26 Jan, 2024 03:49:06 Developer
Assigned katerinach
Dimitris @ 26 Jan, 2024 03:51:37 Developer

Have you followed the instructions above? is this still an issue ?

katerinach @ 26 Jan, 2024 11:48:56 Assignee

A user who had a similar issue was using an older version of Safari on their Mac Device. They tried with Chrome and the newest Safari version and the UI interface now appears and works. Can you try this and let me know if it resolves your issue as well? For Windows, we are still investigating but trying to update your browser version or trying a different one might help.

Dimitris @ 31 Jan, 2024 04:12:21 Developer

Hey there - any chance we can have an update on this?

Dimitris @ 06 Feb, 2024 08:47:04 Developer

Closed due to no response.

Dimitris @ 06 Feb, 2024 08:47:08 Developer
set this bug to closed