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I can't get the rich text editor to appear for any of my content.

closed
· Articles & templates ·
By BelisariusCool on 07/02/2024
· Assigned to Dimitris

I logged in this past week and all of a sudden the menu at the top of the text boxes has disappeared and everything appears to be locked into HTML editing. I have no idea how to undo whatever it is that is causing this.

Steps to Reproduce

There are no steps to reproduce, this just happened one day when I logged in.

Operating System

Windows

Browser

Google Chrome

History

Dimitris @ 06 Jul, 2024 05:14:39 Assignee

Hey there! Ok - let's take this one step at a time.

  • Have you tried using your Chrome in Incognito mode? (This will show us if there is a plugin that is causing issues)
  • Is this happening to all your aritcles?
  • Is this happening to all your worlds (if you have multiple)
  • Dimitris @ 06 Jul, 2024 05:14:43 Assignee
    Assigned Dimitris
    BelisariusCool @ 08 Jul, 2024 04:49:37

    The problem did disappear when I opened an article in Incognito mode. I'll try disabling some addons and see if one of them is causing the issue.

    BelisariusCool @ 08 Jul, 2024 04:54:35

    I tried disabling all my extensions and I am still encountering the issue in my regular browser, I also then tried deleting cookies and site data and reloading and am still encountering the issue.   It is happening on all of my articles (I only have one world).

    Dimitris @ 08 Jul, 2024 06:37:18 Assignee

    That seems like it is an issue with an extention - for example one of your antivirus or antispyware systems triggering by mistake (addons/plugins are a different thing to extensions) - If as you said the issue does not happen in incognito it has to do with the local setup of your system. :/ There is not much I can do about it but do check your Norton or similar system for JS blocking

    BelisariusCool @ 09 Jul, 2024 02:36:27

    Thank you, I can work around it by just making edits in incognito mode. It's probably some extension I can't remove that is required on my work computer.

    Dimitris @ 10 Jul, 2024 04:46:53 Assignee
    set this bug to closed