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404 on attempted new world creation

closed
· World management ·
By Aelura on 07/12/2024
· Assigned to katerinach
· Waiting for Response Critical Done

Hi! I haven't used world anvil for a while and while trying to create a new world, I get a 404 error and can't complete the action. If it matters, the system I chose was cyberpunk RED and the name of the world didn't share a name with any of my other worlds.

Steps to Reproduce

1. World drop down menu 2. Create New world 3. NAME: Test world; SYSTEM: cyberpunk RED 4. create world results in 404

Operating System

Windows

Browser

Google Chrome

History

Dimitris @ 15 Jul, 2024 05:05:49 Developer

Hello there - this can happen if you are tying to create a world with the same name under the same account or in an another account that used to have the same username.   Another possible issue is using special characters on the name or description of the world     Note: Full disclosure: I am putting this account under investigation due to the fact that it has a suspicious number of articles under other worlds that MAY be a breach of the terms of service

Aelura @ 16 Jul, 2024 12:07:12

Thank you for responding.   "Note: Full disclosure: I am putting this account under investigation due to the fact that it has a suspicious number of articles under other worlds that MAY be a breach of the terms of service"   Do you mean to say that my account may be compromised and has spammed other worlds?   Also, the guidelines don't seem to fix the issue as I've tried to use lots of different names to avoid conflicts and still get a 404. Is there a maximum limit of worlds that I may be hitting?

Samiam4life @ 18 Jul, 2024 03:08:32

I am experiencing this issue too and I have no other worlds created at this moment. I tried making a D&D 5e campaign and it keeps 404-ing me as well

WeeSwampWitch @ 18 Jul, 2024 03:12:47

I am getting the same thing, but with D&D 5e. Tried the steps above, as well as resetting my password. I have tried on both Firefox and Safari. I likewise have not logged into WorldAnvil for a while, but according to my account info, my subscription is current.

guymanderson09 @ 18 Jul, 2024 03:50:20

I am having the same issue. I've tried all the trouble shooting steps, used multiple browsers, and tried creating a world with no system and still get the 404 error.

Dimitris @ 18 Jul, 2024 04:20:04 Developer
Dimitris Added tag Critical
Dimitris @ 18 Jul, 2024 04:21:27 Developer

Hello guys - I am really sorry but I cannot reproduce this - can you please email me your username and a new temporary password and the exact data you are trying to add to test? My address is dimitris [at] worldanvil.com (The CTO of World Anvil)

Dimitris @ 18 Jul, 2024 04:21:57 Developer
Dimitris Added tag Cannot Reproduce
Dimitris @ 18 Jul, 2024 04:22:13 Developer
Assigned dimitris
RJTenn @ 19 Jul, 2024 12:49:10

I also cannot create new worlds. I'm trying to create my first one and I keep getting 404 error coded.   (Thank you! my issue has been fixed!)

Kraloth @ 19 Jul, 2024 01:59:46

Happening here also, unable to create my first world.

Dimitris @ 19 Jul, 2024 07:29:57 Developer

Please come on our discord and talk to me "Dimitris" so we can resolve this.   If not can you please be more specific on how are you are trying to create a world and do you see when you do. A step by step description would help us reproduce it so we can fix it for you.

katerinach @ 19 Jul, 2024 02:55:47 Assignee

We have deployed a fix for this issue and you should now be able to create a world without getting a 404 page! Please try again and let us know here if it's been resolved for you. If not, any specific information in your proccess would be very helpful.

katerinach @ 19 Jul, 2024 03:18:28 Assignee
Assigned katerinach
WeeSwampWitch @ 19 Jul, 2024 03:26:10

The fix worked for me, thank you! (Firefox browser)

katerinach @ 24 Jul, 2024 10:23:58 Assignee
Removed tag Cannot Reproduce
katerinach @ 24 Jul, 2024 10:24:09 Assignee
katerinach Added tag Done
katerinach @ 24 Jul, 2024 10:24:17 Assignee
katerinach Added tag Waiting for Response
Rayband @ 25 Jul, 2024 05:55:44

Hey I came to check on this issue, and I see it is marked as done. Gave it another go, and still getting the 404 Error (Same deal as before)   Update: Using Chrome   I'd be happy to provide any info I can, and I even sent an email as requested above

katerinach @ 25 Jul, 2024 09:04:08 Assignee

Hey Rayband, I've sent you an email for further investigation.

katerinach @ 01 Aug, 2024 12:21:08 Assignee

Hey there, a fix for Rayband's case has also been resolved. I am closing this report since there has been no further response in 7 days. If anyone is still experiencing issues, feel free to respond here with any updates so we can continue investigating!

katerinach @ 01 Aug, 2024 12:21:15 Assignee
set this bug to closed