Contracts
DocWagon offers four levels of service contracts, each with extending benefits for the amount of credits purchased. A tissue sample is required upon signing of a contract, and each client receives a wrist telephone that dials directly to DocWagon. Higher level contracts also may add the equivalent of a biomonitor, which provides an auto-dial service in case of emergency.
Basic Service
gives the client pay-per-service access to DocWagon services. It costs an annual fee of 5,000cr, and fees for DocWagon services can range from 5,000cr for HTR to 8,000cr for on-site resuscitation. Acute care coverage ranges from 500cr to 1000cr per day, depending on the level of care. Note that these costs are significantly less than the average hospital stay and even basic transimplant surgery costs.
Gold Service
gives one free resuscitation per year, plus a 10 percent discount on clinic/hospital stays Base cost for HTR is halved, although death compensation, expenses, and other costs remain the same. Gold contracts cost 25,000cr per year.
Platinum Service
gives free HTR service, four free resuscitations per year, a half discount on clinic/hospital stays and death compensations are only for employees and innocent victims. Platinum service costs 50,000cr a year.
Super-Platinum Service
is top-of-the-line, and costs 100,000cr a year. The benefits are similar to the Platinum service, except that the client does not have to cover death benefits, and gets five free resuscitations per year. The Super-Platinum contract also gives the client a life-signs biomonitor. Certain corporate security contracts also give the equivalent of Super-Platinum service to its security guards at a reduced group price, paid for by the corporate bankroll
There are varying levels of DocWagon response:
Standard Response Teams
SRTs are the standard patrol vehicles of DocWagon. They follow a randomized path through the city, and have a team of four paramedics (one of whom has a datajack to pilot the vehicle). Most are ambulances, but a small percentage use a modified Hughes WK-2 Stallion helicopter. Standard Response Teams stabilize victims on-site, and if the going gets tough (too many victims, natural disasters, gang warfare, "hot zones"), they typically call for backup.DocWagon CityMaster
The CityMaster is the standard ambulance for DocWagon HTR teams. The vehicle is manufactured by Ares and comes standard with a suite of life support modules.
High Threat Response
HTRs are the main public face of DocWagon, and consist of three medical personnel and four "threat support personnel", who basically function as security guards. They protect the team and the client from hostile action during the pickup. HTRs are fewer in number than SRTs, but also patrol the city in a randomized pattern. HTRs use armored Ares Citymasters with roof-top turreted machine guns loaded with gel rounds. HTRs also use Osprey IIs or armed Hughes WK-2 Stallions to get to hard-to-reach areas and to airlift clients from dangerous areas.
Crisis Response Teams
When HTRs encounter scenarios they require specialized support for, this often entails working in conjunction with CRTs. CRTs are trained to cover a specific type of large-scale medical emergency, such as chemical explosions, multi-vehicle pileups, gang wars, natural disasters, etc. CRTs consist of eight personnel and a larger vehicle (such as large vans or even a civilian Ares Citymaster), and operate as two individual SRTs until called upon to deal with the specific threat they're specialized for. Some CRTs use tilt-rotor aircraft, such as a modified Federated Boeing Commuter.
Support Operations Specialist
Occasionally an HTR team will encounter heavy resistance or extenuating circumstances when tasked with rescuing a high-profile client. This necessitates a more aggressive response or greater tactical flexibility. In these situations, a Support Operations Specialist, or SOS, team is dispatched to assist the HTR team. SOS teams are mission-specific and highly variable. They range in size from a single individual to small teams of four or five, sometimes more. An SOS team may include hackers, drone riggers, combat magicians, snipers, or specialized adepts.
Death compensation
When a DocWagon employee is killed on the job, for all but the most elite account, you have to pay death compensation to the family. The standard cost is 10,000 cr which can be put towards a raised dead or other return life magics if they believe in that. Sometimes the employee as part of their package has a return to life package on their file that the company covered after so many years or after so high in ranks.
