Level 37

Though no exact date has been confirmed, during the the 2030’s special agents operating in secret established distributed access points connected by a quantum encrypted key which ultimately ‘hacked’ into the Cyberplane, after venturing through the various dimensional levels (thirty-seven, to be exact). Then, with an undetermined amount of energy required, the agents were able to broadcast a sustained signal from the Cyberplane into the Hollow. The first communication with James Harmon was rumored to occur on August 7th, 2037.
In the years that followed, the quantum encryption key required to communicate with the Hollow changed hands many times. According to common lore, it was captured by a rogue nation, traded between industrial conglomerates, and then recovered by a secretive religious organization. Throughout the Vanishing Wars, “the key” (as it become known) was used to allow family members to communicate with vanished loved-ones, to recover lost information from the vanished, and for other unknown reasons.
By the time of Season 3’s events, the organization called “Level 37” is widely known as the group responsible for continuing to operate small-scale vanishings. From sparse reports, their vanishings are sometimes conducted for ransom, sometimes for vengeance, sometimes for love (joining with someone who has been vanished already). Their motivations are complicated and not well communicated with the public.
Based on rumor and confidential reports within either LFER and IERA, members of Level 37 are given kidnapping missions, ransoms, straightforward vanishings, or other operations opposed to the IERA policies which constantly threaten energy use — the foundation of their existence.