Aiko is a middle-aged woman with a kind and friendly face. She has a round, cheerful face and a warm smile, and her eyes are a soft brown color. She wears her long black hair in a simple bun, and she is often dressed in a traditional Japanese kimono. Aiko is the proprietor of a small tea shop in Katsuragama called "The Jade Teapot." She is a warm and friendly woman who is always happy to chat with her customers.